We Need to Talk: Tips for Tackling Difficult Conversations at Work
RELATED TOPICS
“When we avoid difficult conversations, we trade short-term discomfort for long-term dysfunction." - Peter Bromberg
Difficult conversations at work are inevitable. They can cover a variety of topics and take place at all levels of an organization. Saying no to a colleague. Sharing feedback about poor performance.
Letting your friend/co-worker know they are distracting you. Reminding someone about a missed deadline. Discussing attendance issues. Having these conversations isn’t fun and it’s normal to feel anxious, and uncomfortable, and avoid them altogether. This workshop will teach you how to effectively navigate difficult conversations that will result in better outcomes for you and the person you are talking to.
Attendees will:
Take an assertiveness quiz to help identify your communication style
Learn what needs to happen before, during, and after the conversation
Examine real-life examples to help you identify the benefits of being more assertive and why it
is worth the effort
Review strategies for building confidence, calming your nerves, and keeping your cool
Reflect on how these conversations, although unpleasant, help to build trust and respect